Refund policy

Refund policy

Arrived damaged or not working? Contact us within 14 days of delivery with your order number and a photo or short video showing the problem, and we'll give you a full refund. You don't need to send the item back.

Wrong item? If you received something different from what you ordered, send us a photo and we'll make it right with a full refund.

Changed your mind? We can't accept returns for change of mind on opened or used lights. If your order hasn't shipped yet, contact us and we'll cancel it and refund you in full.

Lost in transit? If your tracking shows no movement for an extended period or the package never arrives, contact us and we'll look into it and refund you if it's lost.

How refunds work: refunds go back to your original payment method. Once approved, your bank may take 5–10 business days to show it.

To start a claim, contact us with your order number. You can reach us through the contact details on this site.